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Return Policy

  

We hope you are happy with your purchase.  However, if you are not completely satisfied, you may return defective or damaged products to us for store credit or an exchange.  Please see below for more information on our return policy.

  

Returns

All returns must be postmarked within two (2) days of the purchase date.  All returned items must be in new and unused condition, with all original tags and labels attached.  For defective or damaged products, please contact us at the customer service number below to arrange a store credit or exchange.  To return an item, place the item securely in its original packaging and include your proof of purchase.  

 

Store Credit/Exchanges

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange.  Please allow at least seven (7) days from the receipt of your item to process your store credit or exchange.  We will notify you by email when your return has been processed.   

 

Please Note

All sales are final.  Customers may exchange defective cartridges or batteries within 7 days. Store credit will be issued in the amount of the price paid or the remaining value of the item based on manager's discretion.  Customers must retain receipt or have an active profile to make exchanges.  There are no cash refunds on any products.  If you are experiencing an issue with your battery or cartridge please feel free to give us a call or a text.  See the details below.  

 

Questions

If you have any questions concerning our return policy, please contact us at:

Email:      support@greenflowdelivery.com 

Phone:     510-500-7778